How Resource Navigators Impact Workers' Lives through the Sustainable Workforce Model
An Expected Setback
Janice met with a Navigator to have a sounding board for dealing with these difficulties. Together, they identified resources that Janice hadn't had the time to pursue, including local food banks and some state services. As the holidays drew closer, the Navigator was able to help them with holiday assistance from the Boeing company, which provided Janice’s daughter with a new bike and some much-needed joy during the holiday season. With support from her Navigator, Janice continues to manage some of the many challenges her family faces while staying employed and in good standing with her job.
The Navigator ran his credit and noticed a couple of bills in collections that were health related. She verified with Dominic and DHHS that he was active on Medicaid and had insurance for some of those bills. They called together to inform the billing hospital that they needed to bill Medicaid and the other insurance.
The hospital rebilled and the bills got paid. Next, the Navigator helped Dominic get a loan through the Network Member's partnership with a local credit union to pay off another bill in collections and start building positive credit. Now, Dominic has a plan and is working toward his financial goals.
She reached out to a Navigator for guidance around team building and personal professional development. The Navigator developed a team-building exercise for Lauren’s staff, building relationships and defining common goals in the workplace. When Lauren and her Navigator reevaluated the team, her employees reported stronger relationships with individual staff members and felt more committed to supporting each other. And with that stronger collaboration and motivation, the team’s productivity jumped as well.
Don’s Navigator met him at work during his break to see what could be done. The Navigator did the research to find counselors who were accepting new clients, accepted the employee’s health insurance, were also located near his work and had evening appointments. The Navigator also found a support group that met on the weekends and helped Don plan out the bus schedule to get there in time. That plan made it possible for Don to fulfill his probation without losing his job and his income.
She was behind on her bills, most importantly her car payment. Her job required traveling between several sites a day and the car was a must-have for the job. She was 3 months behind on the payments and in danger of repossession when she reached out to her Navigator.
To stabilize the situation in the short term, the Navigator was able to get her caught up on utility payments through Energy Outreach Colorado. The Navigator reached out to another local nonprofit that was able to locate less expensive child care. Finally, after Cindy participated in an 8-hour financial training course, they decided together that a bankruptcy was needed to help get her out of debt and back on her feet. The Navigator called on a partnership with a Denver law firm to get a low-cost bankruptcy and used the cash flow savings to purchase a cheaper vehicle.
Now, Cindy is using the principles she learned in the financial training and is on track to getting a down payment for a house with the money saved from reduced childcare, transportation and housing expenses.
Together, the Navigator and Diane sat down and discussed all the needs of the family. The Navigator was able to link the family with a variety of resources. Diane and her family received bus passes, food and clothing to help meet some of their most basic needs. The Navigator also helped the family to secure a place within a 60-day transitional housing program that would help them progress toward stability.
“With this we will have an address and be able to think further ahead; thanks for not brushing us off because of our situation. I am so thankful for your assistance through all these hard times and how you helped us to have a main thought of the bigger picture. It makes us feel like we are human again and that we matter.”
First he met with the Navigator to find childcare for his 14-month-old so that his wife could return to work. His Navigator helped him find an affordable option, and with the extra income, he was able to think about the future. He returned to his Navigator to share his long-term goal of becoming a homeowner.
His Navigator told him about financial workshops that his employer offered onsite. Joe decided to take the classes and learned about setting and achieving a financial goal. A year later, Joe and his wife went through the Champlain Housing Trust Home Buyer Workshop, and they are now proud homeowners.
The Navigator discovered that he had 3 exemptions on his W-2 but did not claim his children as dependents. The decided to reduce his exemptions right away so he did not owe anything the next tax season. They also worked together to gather all of his W-2 forms from the missing years and find out where and when he could get his overdue taxes done. The Navigator connected Esteban to a certified tax rep who completed his necessary taxes and called the IRS with him to roll the amount he owed into a payment plan. Together they were able to get him up to date on his taxes without raising his monthly payment.
Together, they completed a State Emergency Funds application for help paying her rent to prevent her being evicted. DHHS approved a portion of the funds, but Nicole had to pay a copayment before DHHS could pay the rest. The Navigator helped Nicole talk to HR, and they approved a vacation payout that covered her copayment. With this help, Nicole was able to pay all her overdue rent and keep her home. She was back at work the next week.
*Names have been changed to preserve employee confidentiality