WorkLab Workforce Blog

Keeping you informed of the latest trends in engagement, retention, and workforce support

Katy Tynan

Author | Speaker | Coach

Recent Posts By Katy Tynan:

Why Good Supervisors are Good Business

Posted on July 30, 2019

From the cashier at the checkout of Target to the home health aid checking in on a patient after surgery, frontline workers are the face of many organizations from retail to healthcare to food service. In the best cases, when frontline workers are engaged, supported with the tools they need to be successful, and well-trained, they are invaluable ambassadors. They can create strong bonds with customers, predict issues that could affect the customer experience, and provide value in a wide variety of ways. Unfortunately, many frontline workers are not so engaged – an issue that often has its roots in poor management.

Topics: workforce support

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Topics: workforce support

The Surprising Cost of Low Wages

Posted on July 9, 2019

It’s the first of the month, and Regina drops her $700 rent check in the mailbox. After paying for her housing, she has less than $100 in the bank to get her through the week until her next paycheck comes in. That money will need to cover food and gas for herself and her 10-year-old daughter Simone. She's worried about money all of the time.

Topics: employee engagement, resource navigator, innovative workplace benefits, workforce support, financial stability, good jobs, employee retention

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Topics: employee engagement, resource navigator, innovative workplace benefits, workforce support, financial stability, good jobs, employee retention

Five Key Differences Between an EAP and a Resource Navigator

Posted on June 4, 2019

Resource Navigation is a new way for employers to support the unique needs of frontline workers. Resource Navigators work hand-in-hand with your employees to solve the challenges that impact their financial stability, connecting them to individualized community resources and providing ongoing support.

Topics: sustainable workforce model, resource navigator, innovative workplace benefits, workforce support

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Topics: sustainable workforce model, resource navigator, innovative workplace benefits, workforce support

Why McDonald's is Paying for their Employees to go to College

Posted on April 9, 2019

In 2015, Seattle-based coffee house Starbucks made waves in the restaurant industry when they announced that they would be partnering with Arizona State University to fully fund tuition for their workers to pursue college degrees. What possible business sense could it make for a coffee company to pay for their associates to get an education that will ultimately encourage them to quit for a better job?

Topics: employee engagement, workforce equality, innovative workplace benefits, workforce support, education & training

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Topics: employee engagement, workforce equality, innovative workplace benefits, workforce support, education & training

Thinking through Thought Diversity

Posted on March 12, 2019

What is the ultimate goal of diversity and inclusion work? Headlines are full of stories about underrepresentation and limited opportunity of women and minorities in the workplace. The #MeToo movement shed light on the ubiquity of the challenges working women face in every industry from tech to hospitality to manufacturing. The Black Lives Matter movement is bringing visibility to a breadth of issues for black men and women in America. Often the end goal is described as creating a more equitable society, where opportunity exists for all. But for employers, diversity goals need to be more concrete. As this field of practice has matured, they’ve started to see data around what works and what doesn’t.

Topics: workforce equality, workforce support, diversity & inclusion, good jobs, employee retention, economic opportunity

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Topics: workforce equality, workforce support, diversity & inclusion, good jobs, employee retention, economic opportunity

Can the Right Employee Benefits Build Diversity?

Posted on February 26, 2019

We know that diversity brings both tangible benefits to the business, and also provides a positive impact for individuals, families, and the community. Among the ways that organizations typically pursue D&I is through the recruiting process, as well as in culture initiatives. Benefits are a key element of both of those processes and can have an impact on how the brand is perceived in the marketplace, as well as how employees relate to the organization.

Topics: barriers to employment, sustainable workforce model, resource navigator, innovative workplace benefits, workforce support, diversity & inclusion, good jobs, employee retention, economic opportunity

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Topics: barriers to employment, sustainable workforce model, resource navigator, innovative workplace benefits, workforce support, diversity & inclusion, good jobs, employee retention, economic opportunity

Stemming the Rising Tide of Workplace Stress

Posted on January 22, 2019

Work is hard, that’s why they pay you to do it.

Most of us have heard this idea, or some variation of it, throughout our working lives. But what happens when work is more than just hard?

Topics: employee engagement, good jobs, employee retention

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Topics: employee engagement, good jobs, employee retention

Rethinking the Company Loyalty Concept

Posted on January 8, 2019

Loyalty. We hear the word often, particularly in the context of brand loyalty. Airlines have mileage programs for frequent fliers, stores have member discounts for frequent buyers. Companies are trying hard to attract and maintain loyal customers.

Topics: labor pipeline, absenteeism, impact investing, workforce development, employee retention, career training

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Topics: labor pipeline, absenteeism, impact investing, workforce development, employee retention, career training

Leveling Up on the Line: Frontline Leaders Face Unique Challenges

Posted on December 13, 2018

Not just a job: a career!

That was the heading on the flyer in the employee break room at the restaurant chain where Emilia was hired a year ago. She has worked the drive-through window and rotated through all the food preparation stations. Today, though, she’s taking on a new role and it’s both exciting and a little nerve wracking. Emilia’s new name tag says “supervisor.”

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How Not to Make the Holidays the Season of Stress for Your Employees

Posted on December 6, 2018

It’s the holidays again! That time of year when we eat, drink, and make merry with friends and family, with home cooked meals and exchanges of gifts. At least, that's the image in our heads—but for low wage workers, this time of the year is not just parties and presents. It can be a stressful time.

Topics: workforce support

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Topics: workforce support