WorkLab Network Blog

Katy Tynan

Author | Speaker | Coach

Recent Posts By Katy Tynan:

Stemming the Rising Tide of Workplace Stress

Posted on January 22, 2019

Work is hard, that’s why they pay you to do it.

Most of us have heard this idea, or some variation of it, throughout our working lives. But what happens when work is more than just hard?

Topics: good jobs, employee engagement, employee turnover

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Topics: good jobs, employee engagement, employee turnover

Rethinking the Company Loyalty Concept

Posted on January 10, 2019

Loyalty. We hear the word often, particularly in the context of brand loyalty. Airlines have mileage programs for frequent fliers, stores have member discounts for frequent buyers. Companies are trying hard to attract and maintain loyal customers.

Topics: employee retention, career training, workforce development, impact investing, absenteeism, labor shortage

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Topics: employee retention, career training, workforce development, impact investing, absenteeism, labor shortage

Leveling Up on the Line: Frontline Leaders Face Unique Challenges

Posted on December 13, 2018

Not just a job: a career!

That was the heading on the flyer in the employee break room at the restaurant chain where Emilia was hired a year ago. She has worked the drive-through window and rotated through all the food preparation stations. Today, though, she’s taking on a new role and it’s both exciting and a little nerve wracking. Emilia’s new name tag says “supervisor.”

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How Not to Make the Holidays the Season of Stress for Your Employees

Posted on December 6, 2018

It’s the holidays again! That time of year when we eat, drink, and make merry with friends and family, with home cooked meals and exchanges of gifts. At least, that's the image in our heads—but for low wage workers, this time of the year is not just parties and presents. It can be a stressful time.

Topics: workforce support

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Topics: workforce support

Why Good Supervisors are Good Business

Posted on November 29, 2018

From the cashier at the checkout of Target to the home health aid checking in on a patient after surgery, frontline workers are the face of many organizations from retail to healthcare to food service. In the best cases, when frontline workers are engaged, supported with the tools they need to be successful, and well-trained, they are invaluable ambassadors. They can create strong bonds with customers, predict issues that could affect the customer experience, and provide value in a wide variety of ways. Unfortunately, many frontline workers are not so engaged – an issue that often has its roots in poor management.

Topics: workforce support

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Topics: workforce support

How to Talk to Your CFO About a New Benefit Idea

Posted on October 18, 2018

Has this ever happened to you?

You went to a conference and spent two days being inspired by your peers and thought leaders in the field. You heard about hundreds of new ideas from flexible work arrangements to innovative diversity and inclusion strategies. Every session was interesting and thought provoking, and you returned to your desk energized and engaged. Of all the new information you heard, one idea stuck out, and you’re certain it would be a great benefit for employees and your organization.

Topics: innovative workplace benefits

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Topics: innovative workplace benefits

How Do You Value a Ping-Pong Table?

Posted on October 12, 2018

It seems like every week brings us a new type of benefit, from ping pong tables to pet insurance. While these perks look great on the website, where do they fit in the context of the bottom line, and what do they really mean to workers? As the labor market gets tighter, benefits are often seen as differentiators in attracting and retaining talent. But when it comes to measuring value, things can get tricky.

Topics: innovative workplace benefits

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Topics: innovative workplace benefits

The Power of Community in Creating Opportunity for Workers of All Abilities

Posted on September 20, 2018

Jeff Southard knows about debt. Coming into the workforce after completing his bachelor’s degree in film production and following it up with a master's degree in theatre arts, he found himself in the position of having to take work, any work, to stay on top of his bills. While his dream job was broadcasting, he took what he thought would be a temporary role in financial education, leveraging his first-hand knowledge of budgeting, debt consolidation and money management to help others take control of their personal financial situations.

Topics: resource navigator, success coach

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Topics: resource navigator, success coach

Retail Businesses Thrive When They Unlock the Potential of Their Frontline Workers

Posted on September 13, 2018

If you take a walk through Home Depot, you won’t get far without seeing someone in an orange apron. At Target, it’s a red t-shirt. Step into just about any retail establishment, and you’ll find people whose jobs include a key core competency: customer service. With over 14 million people working in the sector, it is a field that represents a substantial component of the US economy.

Topics: employee engagement

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Topics: employee engagement

Rockefeller Foundation’s Communities Thrive Challenge Looks to Bring Innovative Social Programs to Light

Posted on August 31, 2018

In every community in America where workers are struggling to support their families, there are people working to help. These local, community-driven solutions are often creative, thoughtful and impactful—but often, they’re also underfunded and unknown.

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