In 2009, an employee named Carla* walked into Jennifer Beckman’s HR office at KONG looking for advice about buying a wig. Recently diagnosed with cancer, Carla needed help with a variety of issues, from finding a doctor close to her home, to understanding the benefits she could access, to the issue of hair loss. English was not her first language, and she was struggling to navigate all the complex issues she faced, and find solutions while continuing to work, and care for herself and her family.
selling the Model,
sustainable workforce model