Dominic* came to his Navigator because he wanted to fix his credit score. He was struggling with overdue bills and didn't know where to start.
The Navigator ran his credit and noticed a couple of bills in collections that were health related. She verified with Dominic and DHHS that he was active on Medicaid and had insurance for some of those bills. They called together to inform the billing hospital that they needed to bill Medicaid and the other insurance.
The hospital rebilled and the bills got paid. Next, the Navigator helped Dominic get a loan through the Network Member's partnership with a local credit union to pay off another bill in collections and start building positive credit. Now, Dominic has a plan and is working toward his financial goals.