Navigator Success Stories

The Navigators in the WorkLab network provide support and coaching to workers, help them access resources, and solve challenges that could affect their productivity and performance at work. Our Navigators are impacting workers’ lives every day, guiding them to find stability and progress toward their goals.

 

Scared to Go Home

Posted on December 6, 2018

Lauren* was referred to The SOURCE because her ex-boyfriend broke into her home and physically assaulted her. He was arrested the same night, but she did not know when he would be getting out of jail and she was scared to stay in her apartment.

Topics: housing, mental health

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Topics: housing, mental health

Learning to Communicate

Posted on November 29, 2018

When Danielle* started professional development coaching through her Navigator, she was struggling with problems with communication, expectations and other interpersonal issues. The Upskill Coach helped Danielle analyze the situation, view it from more perspectives and ask the right questions.

Topics: soft skills & work relationships

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Topics: soft skills & work relationships

Affording a New Smile

Posted on November 15, 2018

Mateo’s* daughter needed braces, but his insurance only covered $750 of the $6,000 needed for the process. He called his Navigator to see if she could help.

Topics: healthcare

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Topics: healthcare

Providing for Her Grandson

Posted on October 25, 2018

Ruth* was struggling to pay her bills while adjusting to her new role as caregiver to her grandson. In addition to her overwhelming bills, Ruth was paying legal fees to help sort out custody issues.

Topics: financial stability, housing, legal help

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Topics: financial stability, housing, legal help

Clearing the Red Tape

Posted on October 25, 2018

Thomas* contacted his Navigator because his Medicaid closed and he could not get a hold of his caseworker to find out why.

Topics: healthcare, public benefits

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Topics: healthcare, public benefits

Understanding a Complicated System

Posted on October 18, 2018

Amad* and his family had been receiving food assistance from DHHS, but their assistance was suddenly closed. He asked his Navigator for help understanding what had happened.

Topics: financial stability, food insecurity, public benefits

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Topics: financial stability, food insecurity, public benefits

The Cost of Getting Sick

Posted on September 20, 2018

Elena* was an hourly employee without access to paid sick time. When she went to her doctor with a skin problem, she was dismayed to find out that it was a contagious disease that would keep her out of work for a week. It was a huge loss of income, and there was no way she could pay all of her bills.

Topics: financial stability, housing, grants & loans, healthcare

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Topics: financial stability, housing, grants & loans, healthcare

A Small Investment in a New Career

Posted on September 13, 2018

Richard* had completed a network desktop specialist training at a local technical college, but he never got the certifications he needed to enter the field. He worked two jobs to support his wife and three children and couldn't afford to pay for the certification exams.

Topics: grants & loans, career training

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Topics: grants & loans, career training

Going After a GED

Posted on September 6, 2018

When Ben* told his supervisor that he wanted to pursue training at Grand Rapids Community College, his supervisor suggested he ask their Navigator for help.

Topics: education & training

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Topics: education & training

Overwhelmed and Unsure

Posted on September 6, 2018

When Ida's* husband got injured, he lost his job. Suddenly she was the only breadwinner for a family of four while also trying to support a kid in college. She worked in a high turnover, high-stress job at an eldercare facility. Suddenly, she was completely overwhelmed.

Topics: financial stability, mental health

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Topics: financial stability, mental health