Dana* was referred to her Navigator by HR after missing a few days of work. She had been suffering from substance abuse issues and needed to get help.
Dana and the Navigator talked about her past history with addiction, and the Navigator told her about programs in the community. Together, they were able to call her insurance to find several in-network treatment options accepted under her health insurance plan. Dana was evaluated by a substance abuse professional and enrolled in an outpatient program that allowed her to continue working while receiving intensive outpatient treatment. The Navigator also connected with long-term support programs, such as AA, to help her maintain her new sobriety.