Understanding a Complicated System


Posted on October 18, 2018

Amad* and his family had been receiving food assistance from DHHS, but their assistance was suddenly closed. He asked his Navigator for help understanding what had happened.

The Navigator reviewed his case and explained that they were rejected because their income was too high. One person in Amad’s family was disqualified because they were not in compliance with the Office of Child Support, and DHHS was including SSI income for a daughter that had recently stopped when calculating their household income.

The Navigator helped Amad complete a new food assistance application and explained how to get into cooperation with the office of child support. DHHS received verification from Social Security that the income for the daughter had ended. The Navigator worked directly with a DHHS caseworker to process the case quickly so Amad’s family could still receive their food assistance for the month.

Topics: financial stability, food insecurity, public benefits,


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*Names have been changed to preserve employee confidentiality