Don* had been recently released from prison when his probation officer told him that he needed to enroll in counseling and attend a support group weekly to comply with his probation. Don didn’t know where to go or how to fit in these appointments without jeapordizing his job.
Don’s Navigator met him at work during his break to see what could be done. The Navigator did the research to find counselors who were accepting new clients, accepted the employee’s health insurance, were also located near his work and had evening appointments. The Navigator also found a support group that met on the weekends and helped Don plan out the bus schedule to get there in time. That plan made it possible for Don to fulfill his probation without losing his job and his income.